International Move

When moving internationally, the only points that can affect the quotation are:

-The volume (the final invoice will be based on the final packed volume)

-Not announced access difficulties at destination (ex: long distance, stair carry)

-Unexpected difficulties arising during the moving day and not under our control (ex: elevator out-of-service)

-A variation of the freight costs that would have occurred between the quotation time and the release of the shipment

-Additional customs fees at destination (inspection fees, quarantine fees, import duties)

-Additional container detention fees and port storage fees due to documents not remitted on time (we need you to provide documents and information to allow us to clear customs, if you are not able to provide this information when we need them, we would not be able to proceed with the clearance of your goods and storage charges would therefore occur)

Your removal consultant will go with you through each room of your home in order to list all of the items that you wish to include in your removal.

All our removal consultants are trained to have a keen eye so that by guiding them through your home and by showing them an exhaustive description of what needs to be moved, they will be able to come up with a very detailed and accurate estimate of the final volume to be moved.

You will then receive a service offer based on your needs and on the estimated volume we calculated.

Note that for smaller volumes, it is possible to perform the volume estimate through photos or videos.

For bigger volume, it is recommended to perform physical home surveys.

A regular move starts usually around 9 AM~9:30AM

Step 1: briefing of the supervisor (checking what needs to be moved room by room)

Step 2: team supervisor brief the team based on the notes and instructions provided by you and by the removal consultant

Step 3: packing & moving

The lunch break is usually from 11:30 AM to 12:30 PM (1 hour).

A working day usually finishes the latest around 4~5PM

We accept the following payment methods:

-By cash

-By Alipay

-By WeChat (+0.1% WeChat commission)

-By bank transfer (China and Hong Kong bank accounts available)

-By Paypal*

-By credit card (through Paypal*)

*Please note that through Paypal, an additional fee of 7% from Paypal for service and exchange rate fee will occur.

Accepted currencies (except for cash payments): Chinese Yuan, US Dollars, HK Dollars, Euros, British Pounds, Canadian Dollars, Singapore Dollars, Australian Dollars.

For cash payments, only the Chinese Yuan are accepted.

In general, you can expect a discount when no unpacking service is needed.

However, the discount amount will be different depending on the country of destination and it is not likely to be major.

The reason for this is because the majority of the costs at THE destination will stay the same (costs for clearing customs, costs for the logistics between the port and the delivery address, movers’ salaries).

The only difference is the number of assigned movers that may vary from a move where unpacking would be required.

The average between the time we are first being contacted and the first packing day is 1.5 months.

Our advice is to get in touch with us as soon as the decision to move has been made so that you get to know the moving process (which documents will be required and when they will be required).

The volume estimate and quotation part can be addressed at a later stage (1.5 months before the packing day is a good period).

Confirming the packing day can be done at any time (we sometimes move people with only a few hours notice). However, manpower availabilities should be considered, especially during higher seasons (summer and before Chinese New Year). During these periods, it is strongly recommended to lock your desired moving dates as early as possible.